Frequently Asked Questions

It is free to become a member of www.ramsey.com.tr. You can sign up now to place orders and be informed about all kinds of opportunities. Click here to become a member.

You can shop without becoming a member. Add the product to your cart and click the purchase button. You can place your order by clicking the Continue Without Membership button in the window that opens.

For guest purchases, you can track the status of your order by clicking the Order Tracking link and entering your order number, email address, or mobile phone number.

To cancel your membership, you can initiate the process by sending an email to onlinedestek@ramsey.com.tr.

After logging in, you can change your communication preferences in the "My Account" section.

You can find the products you are looking for by typing the product name into the search field located at the top right corner of the page or by selecting the relevant product category from the menu on the left side of the page. You can use the filtering area to adjust the display according to your preferences for color and price.

You can view your orders in the "My Orders" section located on the "My Account" page.

You can call our call center at 0212 484 04 94 or contact us by filling out the contact form.

For your order to be canceled, it must not have been processed yet. Cancellation cannot be performed for orders that have been invoiced, are in the preparation process, or have been handed over to the courier.

Your orders reach us online. Since the payment amount cannot be modified, it is not possible to add products to your order after it has been placed. You must create a new order for any additional products you wish to add.

Your orders are shipped with DHL eCommerce within an average of 1-4 business days. This period may vary between 1-7 business days during promotional periods and for orders shipped from the store. The processing period for orders placed on weekends and public holidays will begin on the first business day.

A change of delivery address for orders you have already paid for can be made, provided your products have not yet been handed over to the shipping company. You can submit your request by calling our call center at 0212 484 04 94.

For any issues that may arise during your order, you can reach us by calling our call center at 0212 484 04 94 or by filling out our contact form.

You will not pay a shipping fee on your purchases of 3450 TL or more from www.ramsey.com.tr. Orders under 3450 TL are charged at 99 TL.

Your orders are shipped via DHL eCommerce within an average of 1-4 business days. During promotional periods and for orders shipped from stores, this period may vary between 1-7 business days. The delivery time of your order may vary depending on the accuracy of your delivery address and the province of delivery. The fulfillment process for orders placed on weekends and public holidays will begin on the first following business day.

You can track the shipping process of your order by viewing the relevant order on your "My Account" page under the "My Orders" heading. You will be notified via email as soon as your order has been shipped.

You can change your order address in the "My Addresses" section found on the "My Account" page, or you can define a new address by selecting the "I want to define a new address" button during the checkout process. This address will be used as the delivery address for your subsequent orders. You can change the delivery address for a specific order during the ordering process. However, this change will not be reflected on the "My Account" page and applies only to that specific order.

You can track the status of your shipment by clicking on the "Track Shipment" link located in the "My Orders" section under your "My Account" page.

You can complete your payment on RAMSEY.com.tr using a credit/debit card.

You can pay for your purchases on our site using MASTER, VISA, TROY, and AMERICAN EXPRESS cards from other banks, excluding foreign-issued cards. You can also benefit from the installment options offered by these banks. You can complete your order using all other bank cards with a single payment option.

The process of transferring credit card information from the site to the bank is carried out using the maximum security system infrastructure provided by banks. In addition to numerous other security components, the CVV2/CVC2 code is also used on our site as a precaution against shopping with stolen cards or card information. Furthermore, you may use the 3D Secure option if you wish.

On the "Payment Page" that will open when placing your order, you can find installment options for the credit cards we have agreements with.

The price of every product sold via RAMSEY.com.tr includes VAT.