Return and Exchange Policy

ONLINE SHOPPING RETURNS AND EXCHANGES

How can I return the product I purchased?

You can return orders purchased from the RAMSEY Online Shop within 30 days of delivery. Simply follow the steps below to process your return:

  1. Create a return request in the My Orders section and receive your return shipping code.
  2. Write your return request on the invoice.
  3. Deliver the product to DHL Cargo.

We do not offer a home pickup service for return shipments. You can drop off your return packages at the relevant courier company's branches.

To initiate your return, you can drop off your package at your nearest concept store. Our store team will receive your product and start the return process. Once the necessary checks are completed by the relevant departments, your return will be finalized within 5-10 business days. To find your nearest concept store,  click here.

For returns, the conditions stated under the heading "Return Conditions" must be observed. Once the product reaches us, it will be inspected by the relevant departments, and the return process will be initiated. This process generally takes 5-10 business days.


How can I return my order if I shopped without creating an account?

  1. Order Tracking link.
  2. Enter your order number, email address, or mobile phone number.
  3. Click on the "Details" section, then click the "Create a Return Request" button.
  4. Select the product/products you wish to return, fill in the required fields, and receive your return code.
  5. Deliver the product to DHL Cargo. 


What are the return conditions?

  • The product must be delivered to us in its original packaging, unused, and undamaged. Since used products suffer a loss in commercial value , you are liable for the product price.
  • Underwear and sock products cannot be returned for hygiene reasons. Cosmetic products such as perfume can be returned provided that the packaging is unopened and the product is unused.
  • You must send the product by filling out the return section on the product's sales invoice.
  • If the invoice is issued in the company's name, a return invoice in the amount of "Product Unit Price + VAT" must be issued and sent. Returns made in the company's name without a return invoice will not be accepted.
  • Purchased Digital Gift Cards are not returnable or cancellable.


Will I have to pay for the return shipping?

Returns made with DHL are free. However, if you choose a different courier company, the shipping fee will be covered by you.


How long is the return period?

According to the "Right of Withdrawal Without Stating a Reason" article in the Consumer Law, the return period is 30 days from the date the product is received. Returns of defective products can also be made within this period.


When will the refund be reflected in my account after the return process?

The products you return are inspected for compliance with the return conditions. Once your return is accepted, we will issue a refund and inform you by email. The time it takes for the refund to be reflected in your account depends on your bank and cannot be influenced by us.

For returns made with a Digital Gift Card, a new gift card in the amount of your Digital Gift Card will be credited to your account within 3 business days.

For returns of purchases made in installments, your payment will be reflected in your account by your bank in installments, for the relevant amount each month.


To which address should I send the product I am returning?

Our return shipping address is as follows. Please remember to write "Online Sales Returns Department" in the recipient section of the courier.

Address:
Gürmen Giyim Sanayi ve Ticaret A.Ş.
ONLINE SALES EXCHANGES AND RETURNS DEPARTMENT
Deliklikaya Mah. Fersah Sok.
No:123 - 127 
Arnavutköy/İSTANBUL

You can send your products free of charge with DHL Cargo.


STORE RETURN AND EXCHANGE CONDITIONS

Return and Exchange Conditions

You can bring your product to our stores for return or exchange  within 30 days of the purchase date .

For a return or exchange to be processed, the product must be delivered  unused, unaltered, in its original condition, and with the tag attached .

The transaction can be processed with the invoice or exchange card . If you do not have your invoice with you, the transaction can be carried out if your purchase record can be verified through your account information. You must have an account for us to view your account information.

For products received as a gift, a refund cannot be issued; only an exchange is possible.

Underwear and sock products are not suitable for return or exchange due to hygiene conditions.

Perfume and cosmetic products can only be returned or exchanged if the packaging is unopened.

You can return or exchange our products at any of our stores, regardless of the store where you purchased them,  except for franchise stores.
You can access our store list by clicking the link. All RAMSEY Stores Phone Numbers and Addresses  

 

Product Inspection Process

Products believed to be defective can be inspected  within 2 years from the purchase date .

If the product is found to be defective as a result of the inspection; you can choose from a refund, product exchange, or free repair .

The legal period for the inspection process and repair procedures is  20 business days. The result will be notified to you via SMS. We recommend that you follow your SMS notifications.

 

Refund

For cash payments , the refund will be made to your bank account  within 3 business days after approval. 

For payments made with a credit card , the refund will be made to the card used for payment. Depending on your bank, the time it takes for the refund to be reflected in your account may vary between 3–15 days .